Neg Cash Balance. Fórum de suporte de serviços de TI em nuvem da DriveHQ

aeromk
(11posts)

Is it possible to have a $-0.42 cash balance on a yearly subscription account that has not exceeded any of the file size or transfer limits? Is there something Im missing or is it a billing error? Thank You.. Vin..

DriveHQ Webmaster
(1098posts)

Assunto: Please cancel old subscription after upgrade; otherwise new subscription is adde...

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

aeromk
(11posts)

Assunto: Re: Please cancel old subscription after upgrade; otherwise new subscription is ...

Usuário: DriveHQ Webmaster - 28/09/2007 17:45:51

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

Ok, I was not aware of that! Thanks for the help and the quick reply..