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  • aeromk
  • (11投稿)
Is it possible to have a $-0.42 cash balance on a yearly subscription account that has not exceeded any of the file size or transfer limits?  Is there something Im missing or is it a billing error? Thank You.. Vin..

2007/09/27 22:31:11

  • DriveHQ Webmaster
  • (1098投稿)
主題: Please cancel old subscription after upgrade; otherwise new subscription is adde...

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

 


返事
2007/09/28 17:45:51

  • aeromk
  • (11投稿)
主題: Re: Please cancel old subscription after upgrade; otherwise new subscription is ...

ユーザー: DriveHQ Webmaster  -  2007/09/28 17:45:51

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

 

Ok,  I was not aware of that!  Thanks for the help and the quick reply.. 

返事
2007/09/29 5:16:40

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