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  • makepeace
  • (1دعامات)

 Hello, can you please explain how to switch an account from monthly billing to annual billing?  When I click "Change" under Manage Subscriptions the only option is to cancel the subscription.  Please describe the best procedure to change to an annual plan.  Thanks.


08/11/41 01:24:31 م

  • DriveHQ_Support
  • (672دعامات)
موضوع: Re:Switch from Monthly Billing to Annual Billing

Subscription plans cannot be changed directly. You will need to order a new annual plan(s) and then cancel your old monthly plan(s). Your data is not associated with a plan, so changing a service plan will not affect your files. (Just make sure you have enough storage space and download bytes). 

Some users may have multiple monthly service plans; in this case, you need to do so for each monthly plan.

If you ordered an annual plan, please don't cancel it and order it again. You just need to make a payment of the annual amount. To find your annual service price, please log on to www.drivehq.com, go to My Account page, then click Transaction History -> View Order List. If you have multiple (active) orders, you need to add the total amount.


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08/11/41 04:47:17 م

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