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  • aeromk
  • (11دعامات)
Is it possible to have a $-0.42 cash balance on a yearly subscription account that has not exceeded any of the file size or transfer limits?  Is there something Im missing or is it a billing error? Thank You.. Vin..

15/09/28 10:31:11 م

  • DriveHQ Webmaster
  • (1098دعامات)
موضوع: Please cancel old subscription after upgrade; otherwise new subscription is adde...

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

 


رد
16/09/28 05:45:51 م

  • aeromk
  • (11دعامات)
موضوع: Re: Please cancel old subscription after upgrade; otherwise new subscription is ...

مستخدم: DriveHQ Webmaster  -  16/09/28 05:45:51 م

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

 

Ok,  I was not aware of that!  Thanks for the help and the quick reply.. 

رد
17/09/28 05:16:40 ص

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