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  • tokarev_99
  • （2貼文）
Hi everybody,
excuse for my english language (I'm Italian)

the problem:

I subscibed my paid account on 5/13/2008 for 1 GB Subscription Service (annual)

I paid 29.99 on 5/13/2008
I paid 29.99 on 5/4/2009
Now I find Cash Balance: $-13.30 It's a real strange kind of math

After a better look...I find There are many “duplicated monthly withdraws”
(2 withdraws every month with the same time)

Please correct, I've paid for a 2 years service and I can't use it.

23/1/2010 22:59:50
  • DriveHQ Webmaster
  • （1098貼文）
主題： Re: double withdraws

I checked the problem and found the cause. Please note when you renew your subscription, you only needed to make a new payment. Do NOT order a new subscription.

Your old subscription automatically renews (otherwise, we would have to delete all your files when we cancel your old subscription).

I have canceled the duplicate subscription and credited your account for $20.


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25/1/2010 20:36:38
  • tokarev_99
  • （2貼文）
主題： Re: Re: double withdraws

使用者: DriveHQ Webmaster  -  25/1/2010 20:36:38

I checked the problem and found the cause. Please note when you renew your subscription, you only needed to make a new payment. Do NOT order a new subscription.

Your old subscription automatically renews (otherwise, we would have to delete all your files when we cancel your old subscription).

I have canceled the duplicate subscription and credited your account for $20.

I understand...
Thank you very much

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26/1/2010 10:03:36
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