Neg Cash Balance. DriveHQ 云 IT 服务支持论坛

aeromk
（11帖子）

Is it possible to have a $-0.42 cash balance on a yearly subscription account that has not exceeded any of the file size or transfer limits? Is there something Im missing or is it a billing error? Thank You.. Vin..

DriveHQ Webmaster
（1098帖子）

主题： Please cancel old subscription after upgrade; otherwise new subscription is adde...

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

aeromk
（11帖子）

主题： Re: Please cancel old subscription after upgrade; otherwise new subscription is ...

User: DriveHQ Webmaster - 2007/9/28 17:45:51

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

Ok, I was not aware of that! Thanks for the help and the quick reply..